Visit Southampton Privacy Policy

Visit Southampton is committed to protecting and respecting your privacy. This privacy notice describes how Go! Southampton, the data controller, collects, uses and protects your information.

1. Information we may collect from you

1.1 We may collect and process the following data about you:

a. Information that you provide by filling in forms on our Website. This includes information provided at the time of subscribing to our eNews service and any additional services and submitting an enquiry form. We may also ask you for information when you enter a competition or promotion sponsored by us and when you report a problem with our Website. This information may include name, email address, postal address and contact telephone/mobile number.

b. If you contact us, we may keep a record of that correspondence.

c. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

d. Details of transactions you carry out through our Website.

e. Details of your visits to the Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

2. Where we store your personal data

Your personal information will be stored on systems owned or operated by GO! Southampton or those of our specific suppliers and will only be stored inside the European Economic Area (EEA), or a country approved by the EU.

Within GO! Southampton your information will be stored on our secured systems in accordance with the Go! Southampton’s Information Security Policy.

3. Purpose of the processing, legal basis for the processing and retention periods

We lawfully process your information to fulfil the contract as a user of the site, a subscriber to our newsletters and an entrant to our competitions. We use your information in the following ways:

a. To ensure that content from our Website is presented in the most effective manner for you and for your device.

b. To provide you with information that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

c. To carry out our obligations arising from any contracts entered into through our Website.

d. To allow you to participate in interactive features of our service, when you choose to do so.

e. To notify you about changes to our service.

f. To regularly update you about our services and promotions in Newsletters.

3.2 We may also use your data to provide you with information about events which may be of interest to you and we may contact you about these by email. We will only send these communications to you if you have opted in to receive e-alerts and newsletters.

3.3 We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SO14).

3.5 Our retention periods for your personal data:

a. Operational Database records will be deleted after 18 months of last use.

b. eMarketing Database records will be deleted after 24 months of last use, e.g. an email being sent.

3.6 Business records storage and publishing:

a. For storing and publishing business records on this website, our lawful basis for processing this data is “Legitimate interests”. The ICO website states the following, "It is likely to be most appropriate where you use people’s data in ways they would reasonably expect and which have a minimal privacy impact."

b. We store accommodation, venue and other business details (Trade Data) in our database to facilitate publishing them on this tourism website. Business details are, by their nature, already in the public domain and we are using them in a way the businesses would reasonably expect and could benefit from.

4. Disclosure of your information

4.1 We will not sell or swap your information with any agency or other charity. We will however share your information in the following circumstances:

a. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. If your personal information is transferred, use of your personal information will remain subject to this privacy policy. Your personal information will be passed on to a successor in interest in the event of liquidation or administration.

b. If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.

c. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, confidential information or safety of our Website, customers, affiliates or others and in particular if we are required to prevent any fraud or fraudulent transactions. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

4.2 Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

5. Your rights

5.1 You have the right to ask us not to process your personal data for any reason, including marketing purposes. We will only use your personal details when you have ‘opted in’ to receiving marketing communication. You can exercise your right to prevent such processing at any time by using the unsubscribe function on a received marketing email or by contacting the Visit Southampton team on 02380 003637 or at info@visitsouthampton.co.uk

5.2 You have a right at any time to stop us from contacting you and can request all information held on you to be deleted/erased. All the personal data you provide as part of your subscription will be retained for the length of your subscription. After this point, it will be securely destroyed.

5.3 You have the right to ask for access to any information we hold about you. To do this, please contact: info@visitsouthampton.co.uk and we will advise you on the procedure.

7. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

8. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to the Visit Southampton team on 02380003637 or at info@visitsouthampton.co.uk.